One Year Frame Guarantee (Repair or Replace)
- All spectacle frames are eligible for our one year frame guarantee against manufacturing defects. We will attempt to repair your frame first and if it is irreparable, we will replace it with the same frame, provided the frame is still available.
- If the frame under warrantee is no longer available, you may select a new frame of equal value as a replacement. If the value of the new frame is less than the amount paid for the original frame, the difference will not be refunded.
- If the cost of the exchange frame is greater than the amount originally paid, you will be required to pay the difference.
- Our frame warrantee does not cover breakage which is caused by own negligence.
Two Year Lens Guarantee
- All ZEISS lenses are eligible for our 2 year lens guarantee against faulty coatings.
- Our lens guarantee does not cover breakage which is caused by own misuse or negligence.
Exchanges and Refunds
- If you are not 100% satisfied with your frame and lenses, you are welcome to contact us and we will endeavour to rectify any problem that you may be experiencing.
- Items that you wish to return must be in a saleable or new condition and must not be damaged in any way or form. The item must also be returned with any case, accessories and packaging it was supplied with.
- Contact lens returns are only valid if the boxes are unopened and unmarked.
Lifetime Service
- We offer complimentary lifetime service on all products including:
Frame adjustments and fitting;
Cleaning of spectacles; and
Minor repairs including replacement screws, nose pads and temple tips*.
*Please note that temple tips and nose pads on certain brands will have to be ordered and may carry a charge.
Free Credit
- You can apply for a debit order at any of our practices and receive up to six months interest free credit.
Price Promise
- We will match any price on any product or service that we supply if you find it cheaper elsewhere. Mellins i.Style will test your eyes for FREE as compensation for your inconvenience (*please provide us with a proof of price from a physical store within South Africa).
Buy a Pair. Give a Pair
- Buy a pair of prescription spectacles during July and you can donate a pair to someone in need. Head off to any Mellins i.Style practice countrywide from 1 – 31 July and help someone see better. Read on to find out how to qualify and for the terms & conditions of this offer:
1. Patients need to purchase a new frame as well as prescription lenses during July in order to qualify.
2. This promotion does not apply to readers, sunglasses or contact lenses purchased off the shelf.
3. Qualifying patients will receive a voucher to distribute to any person they feel is in need.
4. The person redeeming the voucher will obtain a free visual examination and, if required, one pair of clear single vision lenses with a hard coating and a frame from a selected range.
5. The person redeeming the voucher may not add any other coatings or tints to their lenses.
6. The redemption period for this promotion ends on 30 September 2019.